Local Resources for Questions about COVID-19

    • City of Long Beach Coronavirus Hotline: (562) 570-4636
    • Orange County Public Health Referral Line: (800) 564-8448
    • Los Angeles County Public Health Hotline: 2-1-1

    Important information for you

    Video Visits Now Available
    To allow patients to stay home and prevent the increased risk of infection, MemorialCare has launched a new telehealth option.
    To meet our patients’ needs and provide continuity of care, patients can now see their physicians using a video visit. Call your physician’s office to see if you qualify for a video visit and schedule today.

    MemorialCare Medical Group Patients
    To schedule a video visit, call the navigation center at 877-MYMEMCARE (696-3622). If you have COVID-19 symptoms and want to talk to our Care Team about it, you can schedule a COVID-19 screening video visit today using myChart.

    COVID-19 Self-Assessment
    Visit coronavirus for resources, including a new COVID-19 Self-Assessment Tool to check your symptoms and help answer any questions you may have.

    Important Information for You
    The risk from COVID-19 to Americans can be broken down into risk of exposure versus risk of serious illness and death. Some individuals are at higher risk of serious illness if exposed to COVID-19, including:
    • Adults over 65 years of age
    • Individuals with previous or current heart conditions
    • Individuals with diabetes
    • Individuals with previous or current respiratory conditions

    If you develop fever, cough, and/or shortness of breath (which may appear 2-14 days after exposure) and:
    • have traveled to an effected area (see www.CDC.gov for updated lists)
    • have been exposed to someone known to have COVID-19, OR
    • have been exposed to someone who returned in the last two weeks from an affected area

    Please call /inform your provider of these symptoms before coming in to the office or urgent care. They will provide additional instructions.

    If you are feeling severely ill (for example, short of breath), you should go to the local emergency department or call 911. People with non-emergency conditions such as minor respiratory illness) should not go to the emergency room.

  • Communicate with your doctor

    Get answers to your medical questions from the comfort of your own home
  • Access your test results

    No more waiting for a phone call or letter – view your results and your doctor's comments within days
  • Request prescription renewal

    Send a renewal request for any of your renewable medications
  • Manage your appointments

    Schedule your next appointment, or view details of your past and upcoming appointments
  • Coming Soon

    Beginning April 1st, 2020 the myChart support contact phone number and hours of operations will be changing. Patients and proxies can call 1-877-mymemcare (696-3622) for telephone myChart support between the hours of Monday - Sunday 7am - 7pm. Questions can also be sent to: myChartsupport@memorialcare.org

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